What’s the difference between my telephone PIN and my password?

Your password is used for logging into your Roam account online.

Previously, some customers used a PIN to log into their account. Now you need a password to log in and your PIN is now used for telephone access only.

Your telephone PIN is a 6 to 8 digit number used as a quick and secure way to identify you when calling our call centre. It’s also used for our automated telephone self-service functions.