I can’t log in

In May 2016 we changed the way you log into your account. If you’re still using an email address or account number and PIN to log in, you’ll need to create a new username and password.

If you’ve already created a new username and password but are having trouble logging in, you can reset your password or visit the find my username page to recover a forgotten username.

If you have forgotten your PIN, you can reset your PIN and then set up a new username and password.