My account is suspended. How do I reactivate it?

For e-TAG accounts

If your e-TAG account balance falls below $0, it will be suspended. When this happens, you'll be charged an $11 suspension fee which will be added to your account. To reactivate your account, you'll need to top it up so that it has a positive balance of at least $20. For e-TAG accounts

For example, your account might have a balance of -$5. Once the $11 suspension fee is applied, your balance will be -$16. To reach a positive balance of $20, you'll need to top up your account with $36.

If you continue to travel on toll roads while your account is suspended, you’ll be issued with toll notices and charged additional fees.

Avoiding additional fees is easy. Make sure your account stays active by topping up when your balance is low. When your balance is low your e-TAG emits 3 beeps or a short trill.

You can also switch to automatic top-ups, so you're always ready to go.

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