Common questions

  • My e-TAG doesn't beep

    My e-TAG doesn't beep

    Your e-TAG should beep as you pass through toll points on the road. If it doesn't, the e-TAG may need to be reinstalled or is faulty. 

    Please refer to our guides linked below and try reinstalling your e-TAG.

    If you need to order a replacement e-TAG, contact our customer care team and we'll organise one for you.

    How do I install an e-TAG in a car?

    How do I install an e-TAG in a heavy vehicle?

  • I have an e-TAG account but I received a toll notice

    I have an e-TAG account but I received a toll notice

    When your e-TAG account is topped up and your account details are up to date, all your toll payments are automatically deducted from your account.

    You will receive a toll notice if:

    • your account balance falls below $0
    • your e-TAG isn’t installed correctly and/or beeping
    • your licence plate number isn’t registered to your account

    You will be charged a no tag in vehicle fee if your e-TAG isn’t installed correctly and/or beeping.

    No tag in vehicle fees are $0.75 per trip for Westlink M7.

    To avoid toll notices and unnecessary fees, check that:

    • your account is active and has a positive balance
    • all your vehicles are registered to your e-TAG account
    • your e-TAG is correctly installed and beeps once when you pass through a toll point
  • How do I pay my toll notice?

    How do I pay my toll notice?

    You can pay Hills M2, Eastern Distributor, Lane Cove Tunnel, Military Road e-Ramps and Cross City Tunnel toll notices online using a credit card.

    The toll notice number is located at the top-right of your toll notice. 

    Pay a toll notice

     

  • I travelled without an e-TAG

    I travelled without an e-TAG

    As long as your vehicle’s licence plate number is registered on your Roam account, your travel is covered and you will not receive a toll notice. However, you will incur a no tag in vehicle fee of:

    $0.75 per trip on Westlink M7
    $0.55 per trip on all other Sydney toll roads

    These fees will be added to your account.

    If your licence plate number isn't registered to your account, you can add a vehicle to an existing account to cover travel made up to 7 days ago by logging into your account. If you don't cover your travel within this time frame, a toll notice will be issued.

     

  • I travelled on Westlink M7, how do I pay?

    I travelled on Westlink M7, how do I pay?

    If you've used Westlink M7 you can buy a Visitor's e-PASS or open an e-TAG account after you've travelled, but there are time limits for doing so.

    For the Visitor's e-PASS, you have 3 days after your first trip to buy a pass.

    For the e-TAG account, you have 7 days after your first trip to open an account.

    If you don't cover your travel in these time frames, a toll notice with payment instructions will be posted to the vehicle's registered owner.

More help...

We're here to help if you need more detailed information or you have any concerns.